FAQ's

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), Apple pay, and other secure payment options. given in the Payment policy page

2. How long does it take to process my order?
All orders are processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

3. What are your shipping options?
We offer Standard Shipping within the USA, with an estimated delivery time of 3 to 5 business days. We are pleased to provide Free Shipping on all orders.

4. Do you ship internationally?
Currently, we only ship within the USA. If you have questions about international shipping, please contact our customer service team.

5. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use this Track your order page

6. What is your return policy?
We accept returns within [30] days of delivery. Items must be in their original condition and packaging. Please contact our Return and Refund policy page

7. Can I change or cancel my order?
If you need to change or cancel your order, please contact at support@thenewwheel.shop as soon as possible. We can only make changes if your order has not yet been processed.

9. How can I contact customer service?
You can reach our customer service team contact at support@thenewwheel.shop

CONTACT INFORMATION